Privacy Policy

Last updated: September 11, 2025

1. Introduction

The Kimberley Guesthouse Association ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kgha.co.za.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Subscribe to our newsletter
  • Submit reviews or feedback
  • Contact us via email or phone

This may include: name, email address, phone number, and message content.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you information about guesthouses and accommodation
  • Improve our website and user experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Cookie Policy

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. These include cookies for remembering your cookie preferences.

Analytics Cookies: Help us understand how visitors use our website so we can improve it. We may use Google Analytics for this purpose.

Functional Cookies: Remember your preferences and settings to enhance your browsing experience.

4.3 Managing Cookies

You can control and manage cookies through:

  • Our cookie banner when you first visit the site
  • Your browser settings
  • Third-party opt-out tools for analytics cookies

Please note that disabling certain cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With guesthouses when you make inquiries (name and contact details only)
  • With service providers who assist us in operating our website
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent where applicable
  • File a complaint with the Information Regulator

8. Third-Party Services

Our website may contain links to third-party websites and services, including:

  • Individual guesthouse websites
  • Google Maps for location services
  • Social media platforms

These third parties have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Through our Contact Page
  • Email: privacy@kgha.co.za
  • Address: Kimberley Guesthouse Association, Kimberley, Northern Cape, South Africa